Susan Wojcicki, the chief executive officer of YouTube, was in a meeting on the second floor of her company’s headquarters in San Bruno, Calif., when she heard the first gunshot. It came from outside; more followed. Some of her employees ran for the exits; others barricaded themselves in conference rooms. Those eating lunch on the outdoor patio hid under the tables.
At a press conference the following day, April 4, the San Bruno police confirmed that the suspected shooter was Nasim Aghdam, 39, an enigmatic social media personality from San Diego. She’d acted alone, wounding a handful of passersby, then taking her own life. Prior to the rampage, Aghdam posted hundreds of videos on YouTube, holding forth on subjects such as veganism, bodybuilding, and animal rights. According to police, she’d grown enraged with YouTube, which she said was intentionally limiting the reach of her work and her ability to profit from it. “We will come together and heal as a family,” Wojcicki wrote on Twitter.
The incident was tragic and awful in all the ways that have become a depressing American routine. It also put an exclamation point on a dreadful stretch for YouTube, which has lurched from crisis to crisis over the past year. While Donald Trump has in one way or another kept Facebook and Twitter in the headlines—and not the good kind—YouTube has struggled to contain the fallout from the darker impulses of its vast, decentralized creative community.
Somehow, things keep getting worse. PewDiePie, a Swedish comedian and top YouTube personality, made an off-color joke about Nazis. The Times of London reported that many mainstream brands were unwittingly funding white supremacists and Islamic extremists by advertising alongside their videos. The Manchester bomber reportedly used a how-to clip from YouTube to make his deadly explosive. A series of investigations showed how the company’s algorithms were serving up bizarre, grotesque videosto young children. After several mass shootings, conspiracy theorists flooded YouTube with videos falsely claiming that gun control activists had staged the massacres. Parents of children killed at Sandy Hook Elementary School filed a defamation lawsuit against Alex Jones, whose show, InfoWars, is a major presence on YouTube, with 2.3 million subscribers.